Cookie Policy
Quick summary: IKON uses essential cookies to keep you logged in and secure, and analytics cookies to improve the platform. We do not use advertising cookies or sell cookie data to third parties. You can manage non-essential cookies through your browser settings.
1. What Are Cookies
Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites you visit. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until deleted).
Similar technologies include web beacons (tiny images embedded in web pages or emails), local storage objects (LSOs), and pixel tags. This policy covers all such technologies when used in connection with the IKON platform.
2. How We Use Cookies
IKON uses cookies and similar technologies for the following purposes:
2.1 Strictly Necessary Cookies
These cookies are essential for the platform to function. They cannot be disabled without breaking core functionality. They include:
| Cookie / Technology | Purpose | Duration |
|---|---|---|
| ikon_session | Maintains your authenticated session — keeps you logged in as you navigate the platform | Session (deleted on browser close) |
| ikon_auth_token | JWT authentication token stored as a secure, HttpOnly cookie for API authorization | 7 days (or until logout) |
| ikon_csrf | Cross-Site Request Forgery (CSRF) protection token — prevents malicious cross-origin requests | Session |
| ikon_remember | Set when you choose "Remember me" on login — keeps you authenticated across browser sessions | 30 days |
| ikon_locale | Stores your language and regional preference settings | 1 year |
2.2 Functional Cookies
These cookies enhance your experience by remembering choices you make and preferences you set:
| Cookie / Technology | Purpose | Duration |
|---|---|---|
| ikon_ui_prefs | Saves your dashboard layout preferences, sidebar state, and theme settings | 1 year |
| ikon_onboard_step | Tracks your onboarding progress so you can resume where you left off | 30 days |
| ikon_tour_seen | Records whether you've completed product tours so we don't show them repeatedly | 1 year |
2.3 Analytics and Performance Cookies
These cookies help us understand how users interact with the platform so we can improve it. Data collected is anonymized or aggregated and not used to identify you personally:
| Cookie / Technology | Purpose | Duration |
|---|---|---|
| ikon_analytics | Tracks feature usage, page views, and navigation paths within the platform to identify improvement opportunities | 90 days |
| ikon_perf | Records page load times, API response times, and error events to monitor platform performance | 30 days |
| ikon_new_user | Distinguishes first-time visitors from returning users for analytics purposes | 1 year |
2.4 Third-Party Cookies
Certain third-party services integrated into IKON may set their own cookies. These are governed by the respective third party's privacy and cookie policies, not ours:
| Provider | Purpose | Their Policy |
|---|---|---|
| Stripe | Payment processing — Stripe sets cookies to detect fraud and ensure secure payment transactions | stripe.com/privacy |
| Google (OAuth) | When connecting Google accounts, Google may set cookies as part of their OAuth authorization flow | policies.google.com/privacy |
| Facebook (OAuth) | When connecting Meta/Facebook accounts, Facebook may set cookies as part of their OAuth authorization flow | facebook.com/privacy/policy |
| LinkedIn (OAuth) | When connecting LinkedIn accounts, LinkedIn may set cookies as part of their OAuth authorization flow | linkedin.com/legal/privacy-policy |
IKON does not use advertising cookies, retargeting pixels, or behavioral tracking cookies for marketing purposes on the IKON website or platform.
3. Legal Basis for Cookies (EU/GDPR)
For users in the European Economic Area (EEA) or United Kingdom, our legal basis for using cookies is as follows:
- Strictly necessary cookies: Processed under our legitimate interest in operating a secure, functional platform — no consent required
- Functional cookies: Processed under our legitimate interest in providing a personalized user experience — no consent required for platform functionality
- Analytics cookies: Processed on the basis of your consent, where required by applicable law
4. How to Control Cookies
4.1 Browser Settings
You can control and manage cookies through your browser settings. Instructions for common browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Blocking or deleting cookies may impair the functionality of the IKON platform. In particular, blocking strictly necessary cookies will prevent you from logging in and using the Service.
4.2 Opt-Out of Analytics
You may opt out of analytics data collection by contacting us at contact@ikonmarketing.net with the subject line "Cookie Opt-Out."
4.3 Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. Because there is no consistent industry standard for DNT, IKON does not currently alter its data collection practices in response to DNT signals. We will continue to monitor developments in this area.
5. Cookie Retention
Session cookies are automatically deleted when you close your browser. Persistent cookies expire on the schedule listed in Section 2 above. You can delete all cookies at any time through your browser settings.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. The "Last Updated" date at the top of this page indicates the most recent revision. Material changes will be communicated via email or in-platform notification.
7. Contact Us
Questions about our use of cookies? Contact:
IKON Global Group, Inc.
Email: contact@ikonmarketing.net
Website: ikonmarketing.net